Most frequent questions and answers
There are no extra fees! We have a minimum order amount of 15.000 ISK (approx. 120 USD).
You should bring the thin layers. Think t-shirts, thin sweaters and such. Good shoes, good socks and comfortable pants, not just jeans. And it’s always good to have a thick sweater as a layer as well.
You simply choose the time and place you want the order delivered in the checkout field on our website. We will confirm the meeting point via e-mail, Whatsapp, Messenger, phone.. Whichever you prefer!
It might be! People do have to book a minimum of three days in advance, this is for planning purposes. However, if you are in desperate need of clothing, shoot us a mail at firstname.lastname@example.org. You never know!
Unfortunately, we do not have a physical location. That way we can keep our prices low!
Are you worried that the clothes won’t fit? No need to fear!
We’ll bring more sizes for you to try on when we deliver the order to you. You pick the one that fits you the best and we’ll take the rest back with us. That way you can be certain of you will get clothes that fit you well 🙂
We provide the heavy hitters. Parkas, raincoats with warm linings and outdoor pants. Basically, the clothing that costs a lot and takes up too much space in the check-in luggage. We also rent out crampons, and beanies!
So rent it out and bring a carry on!
We highly recommend that you book the drop off and pick up date with time to spare. But of course, we show understanding when an unexpected event occurs. Simply contact us through our e-mail or Facebook and we will do everything can to make the best out of the situation 🙂
If something happens and you arrive later or sooner than you expected, please contact us and we will make accommodations. The following cancellations fees apply:
- Cancellations made 60 days or more prior to the date of rental: Full refund.
- Cancellations made 30-59 days or more prior to the date of rental: 75% refunded.
- Cancellations made 4-29 days or more prior to the date of rental: 50% refunded.
- Cancellations made less than 4 days prior to the rental: No refund.
If you need to cancel or change your order due to Covid related reasons, please contact us on email@example.com
It’s always good to expect the worst here in Iceland, because it will deliver in most cases. But, to get you in the ballpark, here you can see a table with the average climate in Reykjavik. So, once you get away from the city, it will get a bit colder. Be careful, this does not account for the wind and the sideways rain.
If you fall in love with the garment while on your adventures and would like to purchase it, just send us an email and we’ll give you a great price on our amazing products!
If you’re staying in Iceland for two weeks or more, or are a part of a big group, please don’t hesitate to contact us and we might be able to offer you a discount from our fixed prices.