FAQ
Most frequent questions and answers
You can come collect and drop off the clothes at our store down town at Laugavegur 54, we charge no extra or delivery fee for this option.
If you prefer, we also deliver and pick-up within the capital area. The delivery fee is 5.900 ISK and the pick-up fee is 3.990 ISK.
You should bring the thin layers. Think t-shirts, thin sweaters and such. Good shoes, good socks and comfortable pants, not just jeans. And it’s always good to have a thick sweater as a layer as well.
You simply choose the time and place you want the order delivered in the checkout field on our website. We will confirm the meeting point via e-mail, Whatsapp, Messenger, phone.. Whichever you prefer! We will meet you at your location within the capital area at the time you stated, or leave it by the hotel reception, whichever suits YOU best!
Yes! Book online and come to our store to pick up the order or have it sent to your place! Bear in mind that we can not promise a same day delivery, but we’ll try our very best!
We do! We’re on Laugavegur 54, in front of Bónus, in the same store as Tourist Information. We will welcome you with a big smile on our face. That’s a promise!
Are you worried that the clothes won’t fit? We’ll try our best to bring more sizes for you to try on when we deliver. If there’s a size that you’re just not sure about, let us know in the ‘additional information’ section in checkout. It will let us know which sizes to bring.
And if you collect in store then we’ll have a bunch of sizes for you to try on!
We provide the heavy hitters. Parkas, raincoats with warm linings and outdoor pants. Basically, the clothing that costs a lot and takes up too much space in the check-in luggage. We also rent out crampons, and beanies!
So rent it out and bring a carry on!
We highly recommend that you book the drop off and pick up date with time to spare. But of course, we show understanding when an unexpected event occurs. Simply contact us through our e-mail or Facebook and we will do everything can to make the best out of the situation 🙂
You can also collect the clothes at our store on Laugavegur 54, in the heart of Reykjavík.
If something happens and you arrive later or sooner than you expected, please contact us and we will make accommodations. The following cancellations fees apply:
-
Cancellations received more than 4 days prior to the date of a rental or activity: Full refund minus 2% transaction fee.
1 – 4 days prior to the date of the activity or rental: 50% refund.
Less than 1 day (24 hours) prior to the date of the activity or rental: No refund
It’s always good to expect the worst here in Iceland, because it will deliver in most cases. But, to get you in the ballpark, here you can see a table with the average climate in Reykjavik. So, once you get away from the city, it will get a bit colder. Be careful, this does not account for the wind and the sideways rain.
Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | |
°C | -2 | -2 | -2 | 1 | 4 | 7 | 9 | 9 | 6 | 2 | 0 | -2 |
°F | 29 | 28 | 29 | 33 | 39 | 45 | 48 | 47 | 43 | 36 | 33 | 29 |
If you fall in love with the garment while on your adventures and would like to purchase it, just send us an email and we’ll give you a great price on our amazing products!
If you’re staying in Iceland for ten days or more, or are a part of a big group, please don’t hesitate to contact us and we might be able to offer you a discount from our fixed prices.
